Question 1

How do I join the Finbar Loyalty Club?

Accepted Answer

If you have purchased a Finbar property, you will automatically become a member of our Loyalty Club. To ensure you receive the newsletters and member specials and offers please ensure your contact details and email address are up to date. Update My Details.

Question 2

I am looking to invest in another Finbar property, am I entitled to a 1% Purchase Rebate discount?

Accepted Answer

Yes, the benefit of being part of the Finbar Loyalty Club is that you have access to the Finbar Loyalty Club lounge where you can view all of Finbar’s developments and make a decision on which property best suits you. Finbar will extend a 1% discount rebate to you upon your next purchase.

Question 3

How do I make my next Finbar property purchase through the Finbar Loyalty Club?

Accepted Answer

Our executive member relations can meet with you in the comfort of our club lounge, and assist you with making your next investment purchase. Alternatively, you can meet with any of our external Selling Agents to discuss the purchase of your next property. Simply mention you are a Loyalty Club member prior to signing a contract to ensure you receive the 1% Purchase Rebate discount.

Question 4

Will I receive the 1% Purchase Rebate discount if I purchase another property with someone who is not a past Finbar buyer or a Loyalty Club Member?

Accepted Answer

Yes, you will still be eligible for the 1% purchase rebate discount, so long as one purchaser is a Loyalty Club member.

Question 5

How will the 1% Purchase Rebate discount be paid?

Accepted Answer

The rebate will be deducted from the settlement statement balance at the time of settlement. Making the total amount due at settlement less the amount of the agreed rebate.

Question 6

I love my Finbar property and would like to refer a family member or friend to Finbar. Will I receive a Referral Fee?

Accepted Answer

Yes, Finbar values our Loyalty Club members and is pleased to extend you a 1% Referral Fee if your family member or friend invests in a Finbar property. The referral fee will only be awarded to new candidates who have not previously enquired on a Finbar development. Please refer to the Terms & Conditions for full details. Refer A Friend now.

Question 7

How will the Referral Fee be paid to me?

Accepted Answer

The balance will be paid within 14 business days of settlement of the property purchased by the person referred.  Therefore it is important to ensure your contact details and postal address are up to date at all times. Update My Details.

Question 8

Is there a time limit from when I refer my friend to when they must sign a contract?

Accepted Answer

We understand purchasing property is an important decision that should not be rushed. You are still eligible to receive the Referral Fee up to (6) six months from when you refer your friend, to the contracted date of sale. Should a contract be signed after this time no Referral Fee will be rewarded.

Question 9

How do I receive discounts and vouchers from participating retailers?

Accepted Answer

All offers will be sent to the email address provided when you originally purchased your Finbar property, unless otherwise advised. Instructions for redemption will be included in these emails. It is important to ensure your contact details up to date. If you don’t receive any offers we recommend you check your spam filter and add loyaltyclub@finbar.com.au to your safe sender list. Update My Details.

Question 10

Which stores and retailers are participating in the Finbar Loyalty Club?

Accepted Answer

A list of participating partners can be found on our website above in the 'Our Partners' section. We welcome any suggestions or recommendations of new Finbar Loyalty Club partners. Please feel free to email suggestions to loyaltyclub@finbar.com.au.

Question 11

What is the Rebate?

Accepted Answer

The Rebate is a discount off the purchase price for each second and subsequent purchase of a Finbar Property from Finbar.

Question 12

I am looking to buy another Finbar Property. If I am a Member, will I be entitled to a discount?

Accepted Answer

Yes. If you purchased your first property from Finbar, you may qualify for a discount of any second and subsequent property you purchase from Finbar in one of its developments. In order to be entitled to a Rebate, a Rebate Schedule must be included in your second and each subsequent contract of sale for a Finbar Property. If the Rebate Schedule is not included in your second and each subsequent contract of sale for a Finbar Property, you will not be entitled to the Rebate.

Question 13

Can I get a Rebate on my first purchase of a Finbar Property?

Accepted Answer

No. There is no Rebate the first time you purchase a Finbar Property. The entitlement to a Rebate only applies if you already own a Finbar Property, having purchased it from Finbar, and then purchase another Finbar Property.

Question 14

If I qualify for a discount Rebate, how much will it be, and when will I receive it?

Accepted Answer

If you qualify, the Rebate will be a 1% discount on the purchase price of your next purchase of a Finbar Property. The Rebate will apply to your purchase of another Finbar Property and will be credited to you at settlement.

Question 15

Is there a limit to how many purchase discount Rebates I can receive?

Accepted Answer

No. If you qualify, you can receive the Rebate at each settlement of your purchase of a second and subsequent Finbar Property from Finbar.

Question 16

What if I own a commercial unit in a Finbar development and purchase an apartment. Can I receive the discount Rebate when I purchase my apartment?

Accepted Answer

Yes. Provided you purchased the commercial unit from Finbar, and purchase your apartment from Finbar or its selling agent, you will be entitled to the discount Rebate. The same applies if you purchased an apartment from Finbar and purchase a commercial lot from Finbar; you will be entitled to the discount Rebate at settlement of the commercial unit.

Question 17

What if I buy a Finbar Property from a Member who has already contracted to purchase the property from Finbar. Will I be entitled to the Rebate?

Accepted Answer

No. Only the Member who purchases from Finbar is entitled to the Rebate. The Rebate will not apply to any on-sale of the property to you. The Rebate cannot be assigned and is not transferrable.

Question 18

Will I receive the discount Rebate if I purchase another property with someone who is not a past Finbar buyer or a Loyalty Club Member?

Accepted Answer

Yes. You will still be eligible for a Rebate on the purchase of your second and subsequent property, so long as one purchaser is a Loyalty Club Member.

Question 19

What if I purchase 2 Finbar properties at the same time; will I be able to take advantage of the discount Rebate?

Accepted Answer

Yes. The Rebate will apply to the second contract of sale signed for one of the properties you purchase provided it contains a Rebate Schedule. However if you do not settle your purchase of the first property under the first contract of sale, the Rebate will not apply to your purchase of the second property.

Question 20

I own a Finbar Property but did not purchase it from Finbar or its appointed selling agent. If I buy another Finbar Property from Finbar or its appointed selling agent can I take advantage of the purchase discount Rebate?

Accepted Answer

No. The Loyalty Club is open to people who purchase a Finbar Property from Finbar, who have previously purchased a Finbar Property from Finbar, or who have contracted to purchase a Finbar Property from Finbar. If you purchased a Finbar Property from someone else, you will not be a Member or entitled to the Rebate.

Question 21

How do I make my next Finbar Property purchase through the Finbar Loyalty Club?

Accepted Answer

Our Loyalty Club contact, Jenny Qian, can meet with you in the comfort of our club lounge, and assist you with making your next purchase. Alternatively, you can meet with any of our appointed selling agents to discuss the purchase of your next Finbar Property. Simply mention you are a Loyalty Club Member to ensure you are able to take advantage of the Rebate as part of your next purchase. It will be necessary for your next contract of sale to contain the Rebate Schedule.

Question 22

Can I transfer the Rebate to another person, including my children, friends or family Members?

Accepted Answer

No. The Rebate is for Loyalty Club Members only and is not transferrable. However you may be eligible for a Referral Fee if you refer someone else who has not previously purchased a Finbar Property or been referred to Finbar and they purchase a Finbar Property.

Question 23

How can I find out more about Finbar's developments so I can take advantage of the Rebate?

Accepted Answer

Another benefit of being part of the Finbar Loyalty Club is that you will have access to the Finbar Loyalty Club lounge where you can view all of Finbar’s developments and make a decision on which property best suits you. You can also speak with any of Finbar's appointed selling agents about purchasing another Finbar Property and taking advantage of the Rebate.

Question 24

I have signed a contract with Finbar and already own another Finbar Property, having purchased it from Finbar. Am I entitled to a discount Rebate?

Accepted Answer

No. The Rebate only applies to contracts of sale entered into with Finbar after the Loyalty Club commencement date; 23 October 2015.

Question 25

What is the Referral Fee?

Accepted Answer

The Referral Fee is a fee paid by Finbar if a Member refers someone to Finbar or its appointed selling agent and that person buys a Finbar Property from Finbar.

Question 26

How much is the Referral Fee?

Accepted Answer

1% of the purchase price of the Finbar Property purchased by the person you refer.

Question 27

If I am a Member, do I need to do anything to qualify for the Referral Fee?

Accepted Answer

Yes. it is important you complete and return the Referral Form or contact loyaltyclub@finbar.com.au to register the person you are referring. You can, however, provide us with their contact details by email.  Finbar must have these details before the person you want to refer signs their contract of sale, otherwise you will not be entitled to the Referral Fee. It is also important that a Referral Schedule be included in the contract of sale signed by the person you refer. If either of these requirements are not satisfied, you will not be entitled to the Referral Fee.

Question 28

I own a Finbar Property but did not purchase it from Finbar. I want to refer someone to purchase a Finbar Property. Will I be able to receive a Referral Fee?

Accepted Answer

No. The Referral Fee is only available to people who have purchased a Finbar Property from Finbar.

Question 29

I am happy with my Finbar Property and would like to refer someone who may be interested in purchasing a Finbar Property, will I receive a referral fee?

Accepted Answer

Yes. Finbar values its purchasers and is pleased to extend you the Referral Fee if the person you refer buys a Finbar Property. The Referral Fee will only be awarded where you refer someone who has not previously enquired about a Finbar development or previously purchased a Finbar Property.

Question 30

How will the Referral Fee be paid to me?

Accepted Answer

The balance will be paid within 14 business days of settlement of the property purchased by the person referred.  Therefore it is important to ensure your contact details and postal address are up to date at all times.

Question 31

What if the person I refer does not complete settlement?

Accepted Answer

You will not be entitled to the Referral Fee.

Question 32

Is there a limit to how many people you can refer?

Accepted Answer

No. You can refer as many people as you like  However, the Referral Fee is for new enquiries and purchases only. Provided that you provide Finbar with the relevant contact details of the person you are referring and that person signs a contract which contains a referral schedule you will be entitled to the Referral Fee.

Question 33

Is there a time limit from when I refer someone to when they sign a contract, in order to be eligible for the Referral Fee?

Accepted Answer

Yes. We understand purchasing property is an important decision that should not be rushed. You are still eligible to receive the Referral Fee up to (6) six months from when you refer someone if Finbar signs a contact of sale with this period. No Referral Fee will be paid if the contract is not signed by Finbar within six (6) months of the referral.

Question 34

I referred someone before the Loyal Club was introduced. Am I entitled to a Referral Fee?

Accepted Answer

No. The Referral Fee is only payable when someone is referred after the Loyal Club commencement date; 23 October 2015.

Question 35

What other Rewards and Offers are available?

Accepted Answer

From time to time, Finbar may issue Members notice or vouchers which may entitle them to take advantage of offer by Participating Partners who supply goods and services.  Any rewards, offers or vouchers will be governed by the Terms and Conditions of the Loyalty Club and any other terms and conditions imposed by the retailer in accordance with the offer.

Question 36

How do I receive any other rewards?

Accepted Answer

All rewards, discounts or vouchers will be notified or sent to the email address provided when you originally purchased your Finbar Property, unless otherwise advised.  It is important to ensure you keep contact details up to date. If you don’t receive any vouchers we recommend you check your spam filter and add loyaltyclub@finbar.com.au to your safe sender list.

Question 37

Do the rewards, offers and vouchers have conditions or an expiry date?

Accepted Answer

Yes, some offers may have an expiry date for use or redemption. All vouchers will be different and other terms and conditions may also apply to how they may be redeemed or used.  Please refer to the actual voucher or the email you received for further details. Please contact the Participating Partner should you have further questions.

Question 38

Which retailers are participating in the Finbar Loyalty Club?

Accepted Answer

A list of participating stores can be found on our website in the 'Our Partners' section. We welcome any suggestions or recommendations of new Finbar Loyalty Club partners. Please feel free to email suggestions to loyaltyclub@finbar.com.au.

Question 39

How can I update my contact details?

Accepted Answer

Simply complete and return this form or send an email to loyaltyclub@finbar.com.au to advise your current contact details. Please be sure to include your full name and details of the Finbar Property you purchased, or have contracted to purchase, to ensure we can find you in our database.

Question 40

What is the Finbar Loyalty Club?

Accepted Answer

The Finbar Loyalty Club has been designed to reward buyers who purchase Finbar Property from Finbar. The Loyalty Club is also intended to reward Members who refer other people to purchase Finbar Property, as well as providing discounts to Members who purchase another Finbar Property from Finbar. From time to time, the club will also make other rewards, offers and vouchers available to Members.

Question 41

What are the benefits of a Membership to the Finbar Loyalty Club?

Accepted Answer

Members may be entitled to a discount Rebate off their purchase of a second and subsequent Finbar Property, Referral Fees where they refer someone who purchases a Finbar Property, rewards, offers and discounts from Participating Partners and access to the Loyalty Club Lounge.

Question 42

I want to be part of the Finbar Loyalty Club. How do I join?

Accepted Answer

Subject to complying with the Loyalty Club terms and conditions, if you have previously purchased from Finbar, or have signed a contract of sale with Finbar to purchase a Finbar Property, you will automatically become a Member of the new Loyalty Club. To ensure you receive the newsletters and Member special please ensure your contact details  are up to date.

Question 43

What are your opening hours?

Accepted Answer

We are open Monday to Friday 8:30am - 5pm

Frequently Asked Questions

How do I join the Finbar Loyalty Club?

I am looking to invest in another Finbar property, am I entitled to a 1% Purchase Rebate discount?

How do I make my next Finbar property purchase through the Finbar Loyalty Club?

Will I receive the 1% Purchase Rebate discount if I purchase another property with someone who is not a past Finbar buyer or a Loyalty Club Member?

How will the 1% Purchase Rebate discount be paid?

I love my Finbar property and would like to refer a family member or friend to Finbar. Will I receive a Referral Fee?

How will the Referral Fee be paid to me?

Is there a time limit from when I refer my friend to when they must sign a contract?

How do I receive discounts and vouchers from participating retailers?

Which stores and retailers are participating in the Finbar Loyalty Club?

What is the Rebate?

I am looking to buy another Finbar Property. If I am a Member, will I be entitled to a discount?

Can I get a Rebate on my first purchase of a Finbar Property?

If I qualify for a discount Rebate, how much will it be, and when will I receive it?

Is there a limit to how many purchase discount Rebates I can receive?

What if I own a commercial unit in a Finbar development and purchase an apartment. Can I receive the discount Rebate when I purchase my apartment?

What if I buy a Finbar Property from a Member who has already contracted to purchase the property from Finbar. Will I be entitled to the Rebate?

Will I receive the discount Rebate if I purchase another property with someone who is not a past Finbar buyer or a Loyalty Club Member?

What if I purchase 2 Finbar properties at the same time; will I be able to take advantage of the discount Rebate?

I own a Finbar Property but did not purchase it from Finbar or its appointed selling agent. If I buy another Finbar Property from Finbar or its appointed selling agent can I take advantage of the purchase discount Rebate?

How do I make my next Finbar Property purchase through the Finbar Loyalty Club?

Can I transfer the Rebate to another person, including my children, friends or family Members?

How can I find out more about Finbar's developments so I can take advantage of the Rebate?

I have signed a contract with Finbar and already own another Finbar Property, having purchased it from Finbar. Am I entitled to a discount Rebate?

What is the Referral Fee?

How much is the Referral Fee?

If I am a Member, do I need to do anything to qualify for the Referral Fee?

I own a Finbar Property but did not purchase it from Finbar. I want to refer someone to purchase a Finbar Property. Will I be able to receive a Referral Fee?

I am happy with my Finbar Property and would like to refer someone who may be interested in purchasing a Finbar Property, will I receive a referral fee?

How will the Referral Fee be paid to me?

What if the person I refer does not complete settlement?

Is there a limit to how many people you can refer?

Is there a time limit from when I refer someone to when they sign a contract, in order to be eligible for the Referral Fee?

I referred someone before the Loyal Club was introduced. Am I entitled to a Referral Fee?

What other Rewards and Offers are available?

How do I receive any other rewards?

Do the rewards, offers and vouchers have conditions or an expiry date?

Which retailers are participating in the Finbar Loyalty Club?

How can I update my contact details?

What is the Finbar Loyalty Club?

What are the benefits of a Membership to the Finbar Loyalty Club?

I want to be part of the Finbar Loyalty Club. How do I join?

What are your opening hours?

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