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Privacy Policy

Introduction


1.    This Privacy Policy is Finbar Group Limited and its related entities (together, Finbar Group Limited, we, our or us) privacy policy and it applies to all personal information collected by Finbar Group Limited. In this policy we explain how and why we collect your personal information, how we use it, and what controls you have over our use of it.

2.    Finbar Group Limited is committed to complying with the Privacy Act 1988 (Cth) (Privacy Act), including the Australian Privacy Principles and to protecting and safeguarding your privacy when you deal with us.


Collection of information


3.    Some information provided to us by clients, customers, contractors and other third parties might be considered 'personal information'. This information may include:

  • your contact information (e.g. your phone and/or email address);

  • records of your correspondence with us;

  • your residential and mailing addresses;

  • your banking details;

  • some credit information about you (specifically, whether you have ever been bankrupt); 

  • your employment and rental history related to tenancy applications; and

  • your personal demographic information.

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4.    If you do not provide us with these details, we may not be able to carry on our business and provide our services to you, communicate with you or respond to your inquiries. We will only collect such personal information if it is reasonably necessary for one of our functions or activities.
 
5.    Personal information is collected from you in the following situations by Finbar Group Limited: 

  • If you contact Finbar Group Limited via email, telephone or via our social media channels; 

  • If you submit your e-mail address to our website mailing list;

  • If you visit our website;

  • If you enter into a contract with us;

  • If you submit a tenancy application to us; and

  • If you visit one of our sales offices.
     

6.    At or before the time the personal information is collected by us we will take reasonable steps to ensure that you are made aware of who we are, the fact that you are able to gain access to the information held about you, the purpose of the collection, the type(s) of organisations to which we usually disclose the information collected about you, any laws requiring the collection of the information and the main consequences for you if all or part of the information is not collected.

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7.    We will collect most personal information directly from you, however in some cases we may collect information from publicly available sources, including social media, or from third parties, such as your employer, Equifax or third-party websites that advertise our projects.


Use of information collected and disclosure of personal information to others


8.    We will use or disclose personal information held about you:

  • to provide and administer our services to you;

  • to contact you when you subscribe to our website mailing list;

  • to notify you about changes to our services;

  • to keep records following the termination of our services to you;

  • to perform a bankruptcy check on you via Equifax or other providers; 

  • to perform technical maintenance;

  • to communicate with you;

  • to meet our legislative and contractual obligations; and

  • where we are otherwise permitted to do so by law, including the Privacy Act.


9.    We may disclose personal information to:

  • other entities within our group;

  • our builders and associated sub-contractors;

  • external service providers so that they may perform services for us or on our behalf, including contractors/tradespeople, carriers, hosting and other IT service providers and our delivery and logistics partners; 

  • external sales agents;

  • Google/Meta;

  • Equifax, so that they may perform bankruptcy checks as required; and

  • relevant regulatory authorities when required.

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10.    We may additionally disclose information where we are required or permitted to do so by law, such as in connection with legal proceedings or suspected wrongdoing. 

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11.    We store most information about you in computer systems and databases operated by either us or our other external service providers. Some information about you is recorded in paper files that we store securely.

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12.    We generally store the personal information we hold for the duration of our engagement with you, or otherwise as long as necessary to support Finbar's functions and activities.


Links


13.    Our website may contain links to other websites and those third-party websites may collect personal information about you. We are not responsible for the privacy practices of other businesses or the content of websites that are linked to our website. Finbar Group Limited encourages users to be aware when they leave the site and to read the privacy statements of every website that collects personally identifiable information.


Access to and correction of personal information


14.    Finbar Group Limited is committed to maintaining accurate, timely, relevant and appropriate information about our customers, clients and website users.

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15.    You may request access to, or correction of, the personal information that we hold about you, by contacting us using the details set out below. There are some circumstances in which we are not required to give you access to or correct your personal information. 

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16.    To ensure confidentiality, details of your personal information will be passed on to you only if we are satisfied that the information relates to you.

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17.    If we refuse to provide you with access to, or correct, the personal information held about you by us, then we will provide reasons for such refusal.

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18.    We will respond to your requests to access or correct personal information in a reasonable time and will take all reasonable steps to ensure that the personal information we hold about you remains accurate, up to date and complete.


Complaints


19.    If you have a complaint about our Privacy Policy or the way we have handled any privacy issue, including your request for access or correction of your personal information, your complaint should be directed in the first instance to us at e-mail: info@finbar.com.au.

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20.    We will consider your complaint and determine whether it requires further investigation. We will notify you of the outcome of this investigation and any subsequent internal investigation. If you are not satisfied with the outcome of this procedure, then you may approach an independent advisor or contact the Office of the Australian Information Commissioner (www.oaic.gov.au) for guidance of alternative courses of action.


Transfer of information overseas


21.    We may disclose personal information we hold about you to entities located outside of Australia (in countries including the Philippines, Singapore and Ireland), only if such disclosure is permitted by the Australian Privacy Principles.


Cookies


22.    Finbar Group Limited collects information from the site using cookies and similar technologies.

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23.    When you visit the Finbar Group Limited website to read, browse or download information, our system will record and log your IP address (the address which identifies your computer on the internet and which is automatically recognised by our web server), date and time of your visit to our site, the pages viewed and any information downloaded. This information will only be used for the purpose of site analysis and to help us offer you improved online service. We may automatically collect non-personal information about you such as the type of Internet browsers you use or the site from which you accessed our websites. You cannot be identified from this information, and it is only used to assist us in providing an effective service on our websites.

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24.    You may refuse to use cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of the website.


Changes to Privacy Policy


25.    If Finbar Group Limited decides to change its Privacy Policy, we will post changes on this Privacy Policy page so that users are always aware of what information is collected, how it is used and the way in which information may be disclosed. As a result, please remember to refer to this Privacy Policy regularly to review any amendments.


Contacting us


26.    If you require further information regarding our Privacy Policy, please contact us at the following address: e-mail: info@finbar.com.au.  
 
27.    Should you wish to read more information on privacy legislation or the Australian Privacy Principles we recommend that you visit the Office of the Australian Information Commissioner's website at www.privacy.gov.au.


Acceptance


28.    You accept that your use of this site includes your acceptance of this Privacy Policy and the Terms of Use.
 

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